Seeking opportunities to work abroad in multi-cultural working environment and to gain quality experience and knowledge to expand career.
- Team Leader for one of the WAN team for Schlumberger NOC. - As a team leader, my responsibility is to provide Level 2 technical support on various types of Wide Area Network technical aspects. Most important of all is to maintain the Operation Level Agreement (OLA) with customers and ensure all Level 1 analysts follow the procedure and escalation process. At the end of the shift need to maintain and generate daily report for the status of open and fixed issues to management for evaluation. - As for the team, the job scope basically need to provide proactive network operation support and surveillance for Schlumberger organization (Global) and their customers (Petrocanada, BP, ..etc) who have extended connectivity into our DC enclave. There are also some other multinational oil and gas company (Transocean, Encana, ENI, ExxonMobil, ..etc) leased our network infrastructure to have them interconnected from one region to another. In addition of that, this position responsible for fault management of the customer networks, and to provide trouble ticket documentation for any troubles that are referred to the EMC for resolution. Interaction with customers is required during troubleshooting and investigation. All troubleshooting and communication with customers/telco all recorded and documented via GTS Remedy ticketing system. Need to have efficient and effective interaction with the service support personnel including site support, regional network engineer and SVD support group. - Capable of managing and maintaining CISCO internetwork devices such as router and switch. - Capable of troubleshooting WAN connections such as ATM/Frame Relay, T1/E1, VPN, ISDN and Async Dial-Up. I am also very familiar with MPLS BGP infrastructure and VOIP technology. - There are also requirement in handling and troubleshooting Unix whereby most of the Schlumberger servers and firewalls are made of SunSolaris platform. - Software applications that im very familiar with are HPOVO, Netcool, GTS Remedy, Checkpoint (NG FP3, 4.1 and R55), Intermapper, Infovista and Netflow.
Bachelor Degree (Hons) in Information system (3.13 CGPA);Universiti Teknologi Petronas (1998-2002)
CLP (Training), CCNA and CCNP.
Capable in administrating Microsoft Windows and Unix operating system environment. Capable in troubleshooting and configuring CISCO networking devices and technologies. Expert in Microsoft Office applications and environments. Have experience in system development and scheduling information system and strategic management tasks and environment. Capable to communicate from lower level to upper level management. Capable of working under pressure and stressful environment. Capable to complete task in given and promised time-frame. Able to work under minimum supervision and be a team-player.