I am looking for a Job Opportunity in a leading and large organization that would utilize and develop my skills and knowledge, as well as make use of, and enhance my academic background and interpersonal skills
Process Engineer, Emerson Process Management(Present) Ownership to create software system,Managing Customer Service,Prepare customer service quality plans,Study Customer Orders (Payment terms, Delivery terms, LCs & Liquidated damaged),Manage customer orders processing, follow up, delivery and insure timely payments,Insure proper communications with company clients and also the different factories,Coordinates freight handling and equipment moving,Develop process documentation – Set-up and Work Instructions,Insuring the follow-up and the data collection, management and updating with sales & marketing team,Coordinate between factories, the company and customers throughout the ordering processing phase,Issue Invoices and follow up payment steps and the data receipt by the financial department,Prepare payment tracing plans and procedures,and Report to the Vice President.
Office Manager, Endless Creation Company (Engineering solutions) Oil analysis process & operations management,Making a motor check with oil analysis test,Installations reservations management for Projects department,Creative office management,Information management,Documentation management as per TQM standards,Manages hard and soft filing systems,Typing and recording quotations of different departments,Corresponding with customers and/or suppliers,Logging received faxes and directing them to assigned personnel,Office management needs and supplies,Take customer calls and direct them to assigned person,Scheduled back up of information,Arrange, up date customers’ contacts databases, and Handles mailing and courier activities.
Technical Support Engineer, Unitech Egypt Investigate the product problems for chemical construction materials, with the aim of reducing warranty expense and ensuring customer satisfaction, and Undertake field trips in the course of product problem investigation.
Logistics Representative, Unitech Egypt Insuring the shipments arrivals & the receipt of relevant legalized documents to the customers, Responsible of stock controlling,Insuring the follow-up and the data collection, management & updating with sales & marketing team,Filling the entire commerce, Order the sales department demand,and Prepare all shipping docs
• Minia University – Minia Faculty of Engineering Bachelor of Since in Chemical Engineering [1998-2003] Graduation project: Removal of colours by using ultraviolet radiation technique in presence of photo – catalyst. Project’s Grade: Excellent. Grades of the bachelor degree: Total grade of the five years was passed (64.2 %). The grades of the preparatory, first and third years are passes while second and fourth year is good. Relative academic courses: Engineering Economy & Accountancy, Industrial Operation Research, Production Management & Quality Control, Plant design, Material, Automatic control, Fluid dynamics, Water and Wastewater treatment, Polymers, Plastics industry, Petroleum industries, and Pollution, Safety and others
PROFESSIONAL TRAINING: Trainee, Think Customer and Sales & Operation Planning, Emerson, Fujairah, United Arab Emirates,The objective of the training is to: •Sales and Operation Planning Benefits, Process & Objectives •Provide platform and tools for excellence in service & order management processes, thereby improving customer loyalty. •Understand Think Customer imperatives for service and order management functions. •Share knowledge and best practices across divisions and regions in these important functions •Leverage strengths and capabilities within the organization and •Develop Service and Order Management best practices Trainee, Quality Assurance, Drymix for pre mixed dry mortar Acquired the knowledge of different manufacturing and quality control operations where Drymix work on producing pre mixed dry mortars like adhesive mortars, tile grouts, coloured decoration renders, coatings and surface preparation products. Trainee, Chemical Engineer, water treatment station, Minia, Egypt. Trainee, Production Engineer, El Nile for oil & soap, Minia, Egypt.
HIGHLIGHTS OF QUALIFICATIONS: Analyzing problems and making informed systematic and logical decision based on information available on hand,Strong execution skills,Ability to set and achieve goals and to work under pressure,Effectiveness in managing and directing others, and Able to learn and apply quickly and effectively.