Looking for good opportunity to join well known establishment so I can be working in a good team under good supervision.
Professional Experience
- Vodafone Telecommunications: International technical Advisor March 2009- Till present *International Technical Advisor in Australia Account on night shift basis * Then moved to Qatar account Morning shifts * Handling customer complains through the phone * Handling the DATA & NETWORK issues * Trying to handle the call with in FIVE challenges: Average Handling Time (AHT) for the call; Customer Satisfaction (CSAT); up selling the new products; the First Call Resolution (FCR) & Raving fan customer *** All with in achieving the minimum accepted quality - International Freight Group (IFG): Executive air operator June2008- February 2009 -Getting the shipment details by E-mail or by client order. -Putting the rates & instruction after getting the confirmation to ship. -Making follow up & solving problems of delay. -Handling the forwarder & the client problems with low cost compensation. -Confirming the shipment arrival & making the arrival note to the client. -Revising invoices & checking rates. -Custom clearance duties. *** Handling the shipment starting from the rate request till delivery to the client stores
- BSAF Sea & air Freight: Air operator June 2007- May 2008 -Getting the shipment details by E-mail or by client order. -Putting the rates & instruction after getting the confirmation to ship. -Making follow up & solving problems of delay. -Handling the forwarder & the client problems with low cost compensation. -Confirming the shipment arrival & making the arrival note to the client. -Revising invoices & checking rates.
Eductation
- Graduation: Faculty of Tourism & Hotels (Hotel Management Department) Degree: Bachelor's degree / GOOD Major: 72.3% - School: El Rowad Collage / Secondary certificate Section: Arts Degree: 83.2%
Additional Information
* Skills: Computer: Microsoft Word; Excel & PowerPoint Typing speed: 26 wpm Language: English Mother tongue German: Good speaking & writing * Hobbies: Reading; listening to music; walking & travelling
