Proudly South African fuel brand, Sasol, is rolling out Tipped, a digital tipping solution, to make it easy and convenient for customers at its fuel stations nationwide to tip petrol attendants straight from their smartphones. The move reflects Sasol’s commitment to delivering exceptional customer service and empowering customers to show gratitude for good service by tipping forecourt staff.
Tipped is a digital tipping and payment solution for workers to receive gratuities. The solution makes use of a QR code and a digital wallet. Customers simply scan a QR code presented by their attendant to pay a tip straight to their digital wallet. Running on the Masterpass payment rail, it supports mobile banking apps from most of the major banks as well as digital wallets such as SnapScan, Zapper, Spot, Telkom Pay and VodaPay.
Forecourt staff join Tipped through a simple onboarding process that requires only proof of identification. Once they have the app, they can transact, transfer money to their accounts and enjoy cashback rewards at affiliated stores.
“Partnering with Tipped aligns with our strategy at a time when our customers are embracing digital payments. We are pleased to be supporting an innovative, local female owned technology startup, following successful pilots of the solution at selected sites, said Zanele Hadebe, Vice-President Strategic Marketing for Sasol Energy Marketing & Sales.
“Receiving digital tips helps safeguard attendants from cash crime risks and gives them control over their money. It also enables us to evolve towards a cashless environment, which reduces costs and security risks at our forecourts.”
Tipped CEO, Kimlynn Temple, added: “We are excited that a major fuel brand like Sasol is standing behind our solution, which helps hardworking service industry employees and informal sector workers to improve their earnings. Sasol’s support, as our exclusive fuel station partner for the next year, is a major milestone to scaling our business.
“Tipped receivers on average increase gratuities by almost 40%. Through these small personal exchanges, each tipper can help correct our country’s economic imbalances. The secret of Tipped’s success is that it makes it simple and seamless for anyone to reward a receiver without downloading an app or jumping through any hoops.”
