Alectra Utilities is encouraging customers to participate in its Customer Engagement Survey to help shape the future of energy delivery and guide its long-term investment plan. The survey feedback will inform Alectra’s rate-rebasing application for 2027–2031, which is required by the Ontario Energy Board (OEB) to establish distribution rates that support ongoing reliability and resiliency in the communities Alectra serves.
“As we prepare for the future, our focus remains on planning for growth,” said Brian Bentz, President and CEO, Alectra Inc. “Through this survey, we are asking for customers’ input to ensure our plans align with their needs and priorities as we address the challenges of a shifting energy landscape.”
In line with increasing energy demands driven by community growth, electrification of heating and vehicles, and the impact of more extreme weather on electricity grids, Alectra is seeking customer perspectives on a range of topics, including:
Priorities for infrastructure renewal to enhance service reliability and resilience.
Expectations around power outage restoration amid extreme weather events.
Interest in leading technologies, such as Alectra’s cable rejuvenation and replacements, advanced metering upgrades, automatic switches and other smart grid features.
Alectra’s rate-rebasing application will be filed with the OEB. The OEB will adjudicate the plan in a transparent public process. This comprehensive filing will outline Alectra’s proposed capital and operating expenses and subsequent electricity rate changes for the 2027–2031 period. Any adjustment to electricity rates is subject to OEB approval.
Each residential and small business customer completing the survey will be entered into a draw for one of 10 chances to win $1,500 in free electricity, applied as a credit directly to their account. Large business customers have one of 3 chances to win a team breakfast or lunch valued at $500. To participate, customers can access the rate survey via AlectraUtilities.com/Survey.
Alectra Utilities is committed to investing in the electricity grid across all 17 communities it serves to support growth and to continue to provide safe and reliable service. Learn more about our commitment to reliability at alectrautilities.com/improving-reliability.
