PSE&G Ranked No. 1 for Gas & Electric Utility Residential Customer Satisfaction

Source: www.gulfoilandgas.com 1/6/2025, Location: North America

Public Service Electric & Gas (PSE&G), New Jersey's largest utility, is proud to announce that J.D. Power has recognized PSE&G as the top utility for residential customer satisfaction in both the electric and gas customer service categories in the East Large Segment for 2024. This achievement marks the second time PSE&G has earned this prestigious dual recognition for its residential customer satisfaction.

No. 1 Ranking in all Residential Electric Factors
In the Residential Electric study, PSE&G ranked first in the east large segment in every measured category: power quality and reliability, customer care, billing and payment, corporate citizenship, price and communications.

These top rankings reflect PSE&G's continued investment in infrastructure and innovation, as well as a customer-focused approach to delivering safe, reliable, affordable, and sustainable energy solutions.

Leading Residential Gas Customer Satisfaction
PSE&G secured the top position for residential gas customer satisfaction in the East Large region, excelling in the key areas of reliability, billing, and communications. This achievement underscores the utility's dedication to providing safe, reliable, and cost-effective natural gas service to its customers.

"These awards from J.D. Power are based on feedback from our residential electric and gas customers and are a testament to our team's relentless dedication to excellence in serving our customers," said Dave Johnson, PSE&G's vice president Customer Care and Chief Customer Officer. "Ranking #1 in both residential electric and gas customer satisfaction reflects the hard work and commitment of every PSE&G employee. We are focused on creating meaningful connections with the people and communities we serve, supporting their energy needs and becoming their trusted energy advisor."

A Legacy of Excellence
This latest recognition follows PSE&G's 2023 win for both Residential and Business Electric Customer Satisfaction and 2022 win for both Residential Gas and Electric Satisfaction in the East Large region, cementing the company's legacy of industry leadership and a focus on customer satisfaction.

"Sending outage text alerts, emailing infrastructure updates and proactively communicating ways to save money and energy are a few of the ways Utilities demonstrate the value of their utility service to their customers," said Mark Spalinger, director of utility intelligence at J.D. Power. "Additionally, these communication topics tend to generate increased customer satisfaction."

Looking Ahead
PSE&G remains focused on enhancing the customer experience by investing in advanced technologies, clean energy initiatives, and infrastructure improvements to meet the evolving needs of its customers while driving the energy future forward.


United States >>  2/11/2025 - Vantage Data Centers, a leading global provider of hyperscale data center campuses, and VoltaGrid, an innovator in advanced microgrid power generation...
Bahrain >>  2/4/2025 - Dr. Mohammed bin Mubarak Bin Dainah, Minister of Oil and Environment and Special Envoy for Climate Affairs, inaugurated the 11th Middle East Bottom of...

United States >>  2/4/2025 - The American Petroleum Institute (API) today released a new report, 2025 API Standards International Usage Report, detailing the growing international...
Australia >>  2/3/2025 - Cue Energy Resources Limited (ASX:CUE) refers to its announcements dated 29 July 2024 and 20 December 2024 and advises that the condition precedent da...

United States >>  2/2/2025 - The American Clean Power Association (ACP) released the following statement from?Jason Grumet, ACP CEO following the announcement of tariffs on U.S. i...
United States >>  1/31/2025 - Avfuel Corporation—the leading independent supplier of aviation fuel and services—is taking sustainable aviation fuel to new horizons as it facilitate...




Gulf Oil and Gas
Copyright © 2023 ICT All rights reserved. - Terms of Service - Privacy Policy.