Transformative Collaborations Fuels Record-Breaking Sales Growth for Batteries Plus Franchisee
Partnerships Elevate Customer Experience, Expand Service Offerings
New Jersey Franchisee's Store Emerges as Top Repair Destination in Network
Batteries Plus, the world's leading specialty battery franchise, has achieved remarkable success through strategic partnerships with industry leaders in device protection and insurance. These collaborations have led to significant growth for franchisees over the last two years, as exemplified by Angel Cartagena's store in Springfield, NJ.
Enhanced Customer Experience
By combining Batteries Plus's extensive retail network and repair expertise with advanced mobile device protection programs from industry partners, Batteries Plus stores are equipped to handle subscribers' phone protection needs, covering lost or damaged devices. This comprehensive approach has paved the way for improved customer satisfaction, ultimately increasing revenue for franchisees and strengthening brand loyalty overall.
"We're not just fixing phones; we're creating opportunities for customers to discover additional products and services they didn't know they needed, from car batteries to key fobs," Cartagena said. "This has contributed to increased ticket counts and higher margins across our business."
Growth and Expansion
After serving with the U.S. Air Force for 37 years, Cartagena began franchising with Batteries Plus in 2008. In the 18 years since, his store has grown to become the top-performing location for repairs in the entire Batteries Plus network, with repair volumes nearly 50% higher than other stores.
Since implementing these strategic partnerships, Cartagena's Batteries Plus location has experienced unprecedented growth:
217.7% increase in device repair sales year-over-year
128.6% increase in total business sales year-over-year
147.8% increase in average ticket value year-over-year
10.6% increase in gross profit year-over-year
The success of these partnerships has led to significant expansion for Cartagena's store, necessitating the hiring of three additional team members to help manage the increased volume.
"These strategic partnerships have been transformative for our business," said Cartagena. "We've seen a dramatic increase in customer traffic and sales, particularly in our device repair services. These collaborations have not only boosted our bottom line but also enhanced our ability to serve our community with top-notch repair solutions. It's been great for business, allowing us to expand our team and offer more comprehensive services to our customers."
Batteries Plus has become a global leader in supplying the battery needs of its customers for cars, boats, phones, key fobs and more. With over 800 store locations in operation and development nationwide, Batteries Plus has also carved out a unique niche in the industry with its 'plus' services – including cell phone repair and key fob replacement. Positioned for the battery-powered future, Batteries Plus was ranked on Franchise Times Top 400 list, coming in at #130. Plus, for the 30th year in a row, the brand ranked on Entrepreneur Magazine's Franchise 500 list, climbing 53 spots over last year's rank and even becoming one of only 49 franchise brands to be inducted into Entrepreneur's Franchise 500 Hall of Fame.
