Harris CapRock Communications has transitioned 36 oil and gas customers to its Advanced Very Small Aperture Terminal (VSAT) solution, providing on-demand bandwidth service to nearly 100 sites around the world.
Harris CapRock’s Advanced VSAT is the first secure, cost-effective service that dynamically reassigns satellite capacity according to need and availability in real time to meet the growing communications requirements of offshore and deepwater operations.
Harris CapRock’s dynamic bandwidth management architecture provides customers the required capacity for applications ranging from data logging or drilling at the critical part of a well to streaming a training video or treating a medical emergency via telemedicine. The bandwidth is available on demand when needed.
Harris CapRock launched Advanced VSAT in 2014 and first deployed it on Royal Caribbean Cruises’ global fleet and customer operations networks in the Gulf of Mexico. It delivered unmatched processing capacity and nearly 20 times the information rates of a prior solution.
"The Advanced VSAT answers customers’ need for unprecedented speed and flexibility in capacity changes," said Tracey Haslam, president, Harris CapRock Communications. "We combine next-generation technologies, partnerships with key equipment providers, and an unmatched commitment to customer service to help advance oil and gas operations worldwide."
Customer response to the service has been very favorable. "On a traditional single channel per carrier link, any operational challenges related to connectivity could take weeks, technician site visits and higher dedicated bandwidth subscriptions to pinpoint, troubleshoot and solve," said an offshore Information and Communications Technology support manager. "Now that we’re on Harris CapRock’s Advanced VSAT network, we can adjust bandwidth for communications applications as needed, saving us valuable time and money in the field with a service provider we trust to be safe and reliable."
Harris CapRock Communications is a premier global provider of managed satellite, terrestrial and wireless communications solutions for the maritime, energy and government markets. Harris CapRock owns and operates a robust global infrastructure that includes teleports on six continents, five 24/7 customer support centers, a local presence in 23 countries and hundreds of global field service personnel supporting customer locations across North America, Central and South America, Europe, West Africa, Middle East and Asia Pacific.