For the third consecutive year, NW Natural scored the second-highest in customer satisfaction among large utilities in the West, according to J.D. Power.
NW Natural received 773 points in the West large utility segment, which represents utilities serving 500,000 or more residential customers, as part of J.D. Power’s Gas Utility Residential Customer Satisfaction Study.
This is the 19th time the company has scored in the top two in the West. NW Natural also scored in the top 10 in the nation among large gas utilities this year.
“We’re proud to serve our communities with safe and dependable service. Our customers have always been the focal point at NW Natural,” said David Anderson, President and CEO. “It is particularly satisfying to once again this year receive such robust confirmation that they appreciate our commitment to service, safety and reliability.”
The 2022 Gas Utility Residential Customer Satisfaction Study is based on responses from 57,239 online interviews conducted from January 2022 through October 2022 among residential customers of the 84 largest gas utility brands across the United States, which represent more than 64.6 million households.
The study, now in its 21st year, measures residential customer satisfaction with natural gas utilities across six factors: safety and reliability; billing and payment; price; corporate citizenship; communications; and customer service.
