As Mumbai prepares for its first downpour, Tata Power, India's leading integrated power company, catering to 7.5 lakh consumers and owning 70% of the city's transmission network has announced a comprehensive set of safety measures. These measures will ensure the well-being of its customers during the forthcoming monsoon season.
Precautionary measures undertaken by Tata Power:
Pre-monsoon checks and preventive maintenance of equipment have been carried out at distribution and consumer sub-stations across Mumbai
Earth leakage tests have been conducted at more than 10,000 Feeder Pillars and junction boxes to improve public safety
A special tree trimming drive has been undertaken near TPC-D substations and internal roads
Adequate de-watering pumps have been installed at all distribution and consumer sub-stations to avoid flooding
The height of electrical installations like transformers, feeder pillars, and meter rooms in flood-prone areas has been raised
Stability checks of outdoor and indoor structures have been performed and corrective actions have been taken
Substations have been equipped with rescue boats and life jackets
Vehicles with the necessary equipment to handle emergencies have been kept ready at key locations across the city
Adequate stock of essential spare parts, tools, and equipment such as transformers and switchgear have been ensured to minimize response time in case of any power interruption
Dedicated quick-response teams have been strategically placed at various nodes across Mumbai to cater to any eventualities
Tata Power's T&D Disaster Management Cell has conducted extensive mock drills to check its monsoon preparedness
Tata Power is in the process of issuing monsoon advisory on its Social Media platforms along with the distribution of advisory posters in residential societies
Tata Power has further enhanced its customer care center to enable direct outreach and speedy resolution of consumer issues as well as quicker connectivity and reporting of power interruptions or technical complaints. Consumers can connect with us using the following options:
Toll Free Number - 1800-209-5161
WhatsApp Number - 7045116237
Email: customercare@tatapower.com
My Tata Power Mobile App
Customer Portal - https://customerportal.tatapower.com/Login/
Send an SMS NS to 9223170707
Tata Power safety guidelines to the consumers:
Do's:
Ensure that the meter cabin providing electric supply to the premise is adequately protected from waterlogging or leakage
Meter Cabin must be at an adequate height
In case any alterations are made in the wiring, it should be thoroughly checked and tested by a licensed electrical contractor
Turn On the main switch only after ensuring that all faults have been rectified properly
In case of fault, switch on the supply only after ensuring that the fault has been rectified and checked by authorized electrician.
Turn Off the main switch in case there is water logging or leakage observed in the meter cabin
Unplug electrical appliances before in-case of a thunderstorm
Use reflective raincoats to make yourself more visible in traffic and keep an umbrella handy
During Lightning:
Stay inside
Stay low
Use your phone only if it’s an emergency
Stay away from windows
During High Winds:
Stay inside
Stay away from trees
Stay away from windows
Never touch a power line
Don'ts:
Do not touch any wires or plumbing inside a building during lightning strikes as telephone lines/metal pipes can conduct electricity
Do not take shelter beneath a tree/any temporary structure in case of heavy wind, lightning and thunderstorms
Do not touch any electrical installations with wet hands or without using hand gloves, safety shoes, or insulated platforms
Do not try to walk, swim or drive through fast-moving floodwater
Do not fly kites near any overhead lines/electrical installations
Do not allow children to play near storm drains after rainfall
Do not drive over fallen power lines
Avoid touching trees because there might be chances that the tree branches are in contact with some electric wiring and could lead to electrocution
Do not anchor live wires illegally. Such acts are unsafe and might invite accidents
Do not use electrical appliances, if you suspect that they were submerged in water or have had contact with water until you have had a professional declare them safe to use
Do not touch the outdoor electrical installations like electric poles, street light poles and feeder boxes, etc. in monsoon.
