Gulf Oil and Gas accountACCOUNT
IT Support Services Contract
Computer Hardware, Electronics
Reference NG01022270
Date 4/20/2017
Location Africa
Scope The company announces its need for supply of IT Support Services Contract.

Scope Of Work
• Technical Hardware & Software Support Services (Desktops, Laptops, Servers & Printers) for users in the office, residential areas, Outstation and Off-Shore Support Services. (First & Second Line Support)
• Technical Support for Unix/Linux Systems
• Provision of combined First line ERP and non-ERP Support
• Provision of Second Line SAP Support
• Provision of Second Line Business Application (Non-ERP) Support
• Provision of Business Application (Non-ERP) Development and Enhancement Services
• VIP/Executive Support Services
• Provision of IT Consumer Services to cover IT Store management
• Asset Management Services
• Provision of 1st & 2nd Line Telecommunications Support Services
• Collaboration Services
• Library and Archive Services
• Provision of 1st & 2nd Line Data Communications Support Services
• IT Request Management Services
• Implement /Monitor/ Report IT Information Security & Policies
• Technical Computing Services
• Consultancy Services
• Project management support services required for various IT Infrastructure Development projects from initial
feasibility through concept selection and up to execution phase.
• Provision of Digitization Services for Documents and Records
• Call-Off/Ad-hoc Services consistent with business requirement
• Installation of system (Desktop & peripherals) at desk - New (Imaging) & Replacement (Reimaging) – Standard/High End
• Installation of Printers/scanners/Plotters (Frontend /Backend activities)
• Replacement of Plotter, Scanner & Printer Supplies (Replacement of toners, fuser /transfer kit etc) includes normal leaning of toner compartments
• Software Installation (applications, drivers, device configurations)
• Installation /Removal of Network peripheral
• Support & Maintenance of datacomms equipment
• Movement of PC equipment & peripherals, network peripherals within & across divisions (Standard / High End)
• Movement of Printer/Plotter within & across divisions
• Maintenance /Support for PC/Peripherals under & out of warranty (Standard/High End)
• Maintenance /Support for Plotters, Printers, Scanners under warranty (Heavy Weight)
• Configuration of Multiple display screen
• Maintenance /Support /Repair of Printers & Plotters
• Preventive maintenance for plotters.

Bidding Information

Computer Hardware, Electronics
Related Prooducts: Computer Hardware, Electronics Communication Equipment Computers & Services Copiers Data Storage Systems General PC'S Printers, plotters Scanners
Related Tenders: Communication Equipment Computers & Services Copiers Data Storage Systems General PC'S Printers, plotters Scanners

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