New Service Center Enhances Support for Rotork Clients in Scotland

Rotork UK has announced the opening of a new Service Centre in Glasgow to provide enhanced, faster and more economical support for its flow control products in Scotland.

During nearly 60 years of serving Scottish industries, tens of thousands of Rotork actuators and associated products have been installed in market sectors including conventional and nuclear power generation, oil & gas, water treatment, food and beverages. The Scottish Service Centre will strengthen both the scope and level of support available for products in the field, complementing and building on the benefits of Rotork’s Client Support Programme, which enables users to select a level of service precisely tailored for their individual requirements.

Customers can choose from the comprehensive range of service products provided by Rotork Site Services. Health checks enable customers to prioritise maintenance and replacement planning whilst preventative maintenance enhances the integrity of actuators to maximise plant utilisation. Emergency and planned service encompasses installation, commissioning, upgrading, installation of control systems, troubleshooting and repair of damaged or deteriorating assets. Actuator overhauls, performed in the Glasgow workshop, will bring long service units back to guaranteed ‘as new’ condition, whilst the provision of loan actuators to cover workshop overhauls and repairs - a Rotork innovation - has proved to save significant downtime costs.

Rotork Site Services has a wealth of experience in retrofitting new actuators to valves, penstocks and dampers installed on existing plant, as well as the factory assembly of new valves and actuators for plant upgrades and extensions. Capabilities for extended scope projects include surveys, design, procurement, manufacturing and commissioning to cover the broad scope of activities surrounding actuation projects.

These activities are all performed by a fully qualified specialist workforce and supported by large spares stockholdings held at Glasgow and the recently expanded Rotork UK head office and workshop in Leeds. Ian Elliott, Rotork UK Site Services Sales Manager, explains: “Our mission in Scotland as elsewhere is to enable clients to concentrate on their core businesses and increase production by providing maximum reliability and availability of our products by reducing the cost of ownership and year-on-year maintenance risks.”